Nephew is your parents' first call — for the printer, the passwords, the bank app, and the scam call at dinner. A real person. Who picks up.
Built by the family tech kid your aunts already call.
That's why we exist. But most days, it's the printer.
Source: FBI Internet Crime Complaint Center, 2025 Annual Report.
You're at work. Mom's locked out of her account, there's a "Microsoft agent" on her screen, and the printer's been broken since March. You can't be the help desk forever.
The emergencies are why families sign up. The everyday is what they use us for.
No question is too small. Ask us twice, ask us ten times.
Where a decade in banking actually matters.
Every Nephew is a tech expert with real grounding in financial services, modern websites, and the applications your parents actually use — vetted, insured, background-checked, and trained to work at your parents' pace, in your parents' words.
Nephew was founded by Luke Caputo, who spent a decade inside America's largest financial institutions helping launch and build digital banks. He knows exactly how bank security works, and exactly how it fails. He's been his own family's first call for years. He built Nephew so every family gets one.
That's what your parents will call us, and that's fine by us. One number. One familiar voice. Patient, unhurried help — and printed instructions in type they can actually read.
Yes, we still print things. Yes, we mail them. You're welcome.
Never. We instruct and supervise while your parents (or you) do the clicking. We don't take custody of funds, we don't hold banking credentials, and every engagement runs under a written service agreement. That line is the foundation of the whole company.
That's the entire point. We work at their pace, in their words, over the phone and by screen-share. No jargon, no sighing, and written follow-up instructions after every session so nothing gets forgotten.
Your parent hangs up and calls the number on their wallet card. We verify what's real, freeze what needs freezing, get the bank's fraud team on the line together, and file the federal report the same day. Then we call you and explain everything in plain English.
Your parents will not describe a phishing screen to a chatbot at 7pm on a Sunday. They will call a person they trust — that's the whole reason scams work, and the whole reason we do. A familiar human who picks up is the product.
Not at all. Plenty of members sign themselves up — usually the sharpest ones. Same plans, same number, and we'll send the family report to whoever you choose, or no one.
Everywhere. Every session runs by phone and screen-share, and every appointment is booked online — including Fortress Days. Your parents need a phone and an internet connection, nothing else.
Book a free 15-minute family call. We'll figure out what your parents need — and whether we're the right nephew for the job.
Book the family callGetting Nephew for yourself? Smart. Most of our favorite members did.